Urban Trust Bank / Assistant Branch Manager
— May 2011-February 2014
Responsible for staffing, recruits, training and developing staff in operations and sales processes. Partici pates in activities for generating new business such as sales calls and special events. Exercises administra tive control over the functions of the office. Administers the operation of the branch with primary empha sis on developing customer relationships, growing the deposit base. Supervises vault operations and pro cedures. Coordinates opening and closing the branch. Processes savings and teller work, opens new ac counts and performs account maintenance. Supervises preparation and distribution of monthly branch audits and reports. Experienced in working at in-store locations.
Office and Operations Manager: Jack Hall Construction
— April 2009-May 2011
Manage the day to day operations of the construction office. Create job estimates, job cost breakdown sheets, contracts with owners and sub-contractors, perform payroll duties and all accounting duties using Quick Books Pro, Microsoft - Excel, Word, Outlook, PowerPoint. Take phone calls and perform general everyday tasks necessary for the efficient running of the business.
Commercial and Residential Loan Originator - Commercial Capital Limited
— April 2008 –April 2009
Conventional, FHA, VA and Commercial lending.
Sales Manager / Loan Originator - National Lending Corporation
— July 2007 – March 2008
Loan Originator for all 50 states, including Puerto Rico and Hawaii. Ensure compliance with local and regional rules. Provide business users with technical guidance. Act as a liaison between clients and banks. Communicate performance expectations to team members and monitor performances.
Mortgage Loan Officer/Originator & Financial Service Representative III- SunTrust Bank
— January 2005 – June 2007
Providing loan services for the Latin American Market as well as the American market. Conducted seminars to prospective first time home buyers. Responsibility included In-Store Branch Mortgage division, helping Hispanic market providing loan services, at 5 branches.
Provide financial solutions that meet clients' needs and objectives using products, services, and other lines of business. Support the efforts and goals of the branch team through personal sales of a wide variety of SunTrust Bank's products and services and use of referrals, as appropriate, across Lines of Business. Ensure compliance with internal controls, operational procedures and risk management policies. Develop new and strengthen/expand existing personal and business client relationships through daily client relationship management, providing financial solutions that meet clients' needs and goals, penetrating all product and service lines.
Certified Senior Teller - Bank of America, Bradenton, FL
— June 2001 – October 2004
Multi-tasking, flexibility, and comprehensive knowledge of all aspects of operations, sales, and customer service. Team Member responsible for operational excellence, quality customer service, assisting with staff training and development. Utilized needs-based sales techniques, actively practiced leadership and coaching skills. Proficient in systems knowledge, implementation of policies and procedures, verbal and written communication skills. Maintain and expand existing personal and business banking relationships.
Manatee County Board of Education - Spanish Instructor
— June 2001 – November 2004
Adult education, beginning intermediate and advanced classes, Manatee Technical Institute, ESOL (English as a Second Language), Bollettieri Tennis Academy; Certified Spanish Instructor, Lincoln Middle School, Palmetto, FL.
Certified Spanish Instructor / Saint Joseph High School, Greenville, MS
— October 1999 – May 2000
Provided instruction in using proper grammar, pronunciation, spelling, vocabulary, composition and dialogue, and general understanding of the Spanish culture.
Honduras Department of Justice
— 1989 - 1990
Civil and Criminal Court Tegucigalpa, Honduras, Legal Intern.
